Have questions, feedback, or need support? We'd love to hear from you.
team@updownleftright.ioCurious about our platform, features, or how to get started? We're happy to walk you through everything.
Encountering an issue or bug? Let us know what's happening and we'll get it sorted out quickly.
Questions about your subscription, payments, or account? We've got you covered.
Have an idea for a new feature or improvement? We love hearing from our users.
Spotted something that doesn't look right in our data? Let us know so we can investigate.
Interested in collaborating or exploring partnership opportunities? Let's talk.
We typically respond within 24 hours on business days. For urgent issues, please include "URGENT" in your subject line.
Be as specific as possible! Include your account email, what you were trying to do, and any error messages you saw. Screenshots are always helpful.
Absolutely. You can manage your subscription directly from your account settings, or just shoot us an email and we'll handle it for you.
Yes, we offer refunds on a case-by-case basis. If you're not satisfied, reach out and we'll work something out.
Email us with details about what happened, the steps to reproduce the issue, and your browser/device info. We appreciate bug reports!
Yes. We use industry-standard encryption and never share your personal information with third parties. Your privacy matters to us.
We read every email personally. No bots, no auto-replies, just real humans who care about helping you out.
Something like "Can't access projections page" helps us prioritize and route your request.
This helps us find your account quickly and check any relevant settings or history.
What were you trying to do? What did you expect? What actually happened?
A picture is worth a thousand words—especially for technical issues.